What can I do about damaged files? (Glitches, Cut Outs, Cut Off Files, Noise etc / Files not working)

Author Traxsource Support on December 14, 2010 | Print | Bookmark

Files are sometimes damaged during the download process. Before contacting support about a damaged file, please try this:

1- Delete the bad track(s) from your computer
2- Clear your Internet Cache and Cookies
3- Close all open web browsers.
4- Open a new browser and log in to Traxsource.com to download the  track(s) again.

Traxsource strives to provide the best service possible. If the problem is still there please let us know via email  support@traxsource.com   

Please provide the following information:
1- Your registered Traxsource Username
2- The Name of the Track
3- Your Traxsource order date
4- Please provide as many details as possible ie, the exact Times of glitch or issue within the track. 

We will do all that is possible to get the problem resolved ASAP.

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Category: File Problems

Last updated on March 18, 2015 with 5773 views