What do I do if I have a problem using my credit card?

Author Traxsource Support on December 31, 2010 | Print | Bookmark

The most common cause of credit card problem is that the 3 digit security code or expiration date does not match the credit account number. For security reasons we do not store 3 digit security codes and expiration dates in our system and therefore they must be entered every time you make a purchase.


1. If you have had trouble using your card, please try to make the purchase again being sure to carefully enter the correct expiration date and 3 digit security code (found on the back of your card).

2. If after making sure you entered everything correctly when attempting to make the purchase you still experience a problem, please contact: Security@traxsource.com

Please include the information below in your email:
- Type of Card
- First 4 and Last 4 digits of Card


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Category: Payment Issues

Last updated on January 15, 2013 with 6714 views